Compliments, Concerns and Complaints

Compliments
Concerns
Complaints

Compliments
Concerns
Complaints

What you think, is important to us.

We appreciate your feedback, whether you see it as positive or negative we see it as an opportunity for doing more of what works well and changing what doesn’t.

Please note the following Terms and Conditions for feedback:

  • You are responsible for the accuracy and appropriateness of the feedback you provide.
  • Please ensure respectful and constructive communication, without the use of offensive language, harassment, or inappropriate content.
  • You have the option to remain anonymous, abusive or inappropriate submissions will still be addressed.
  • Your personal information will be handled confidentially and in accordance with privacy laws. Feedback data will be used and protected in line with our privacy policy  Privacy Policy – Mind Neath Port Talbot (nptmind.org.uk) and ICO Compliant.
  • NPT Mind may share positive feedback for promotional purposes and reporting.
  • NPT Mind is not liable for any damages or losses resulting from the use or inability to use the feedback platform.
  • NPT Mind retains ownership of the feedback received and that users do not acquire any rights or licenses by providing feedback.
  • Types of content that are prohibited are spam, false information, or content that violates legal or ethical standards.
  • Dispute resolution will be confirmed at point of request.
  • By submitting feedback, users acknowledge and accept the terms and conditions outlined.



    Compliment:

    We love to hear about your uplifting experiences, acknowledging the effort and dedication that makes a difference.

    Concern:

    A space for you to raise any concerns you have regarding safety and risk of harm. Please know that we may not contact you personally to confirm this has been followed up. Please provide enough detail for us to be able to follow up your concern.

    Complaint:

    We relish the opportunity to make NPT Mind the best it can be, please share your thoughts on how we can achieve this

    All feedback welcome:

    If your feedback doesn’t fit into the above boxes we appreciate your thoughts, please add them here.

    • All of the above will be received by our Director at info@nptmind.org.uk when the Director is on leave one of the NPT Mind Team will cover this inbox.
    • We may or may not respond to you directly depending on whether you have submitted your contact details or if the nature of your communication means that we cannot disclose our actions and reporting.
    • All information sent into us through this form is followed up, the time frame will depend on nature of the communication.